Frequently Asked Question
Do I pay extra for customs, duties, or taxes?
Yes. Depending on your location, you may be responsible for import duties or taxes. These are not included at checkout and must be paid by you, the customer.
How do you calculate shipping rates?
Shipping rates are determined at checkout based on your state/region, product weight, and delivery method. You’ll see the exact cost before you pay.
How long do orders take to ship?
After processing, orders typically ship within 3–7 business days, depending on the supplier location and shipping method chosen.
Can I cancel or change my order after placing it?
You may cancel or change an order within 24 hours of placing it. After that, once processing begins, changes may not be possible.
What is your return & refund policy?
We accept returns for defective or wrong items within 14 days of delivery. You must contact us with evidence (photos) first. Shipping costs for returns may be your responsibility unless the error is ours.
Do you guarantee product quality?
We work with reputable suppliers and inspect quality. However, because we do dropshipping, some defects may occur. We handle claims transparently and fairly.
Can I track my order?
Yes. Once an order is shipped, we will send you a tracking number so you can follow its progress.
What if my order is lost or delayed?
If a package is lost or delivery is significantly delayed, contact us. We will initiate a claim with the shipping provider or issue a refund/replacement where applicable.
How do I contact customer support?
Use our “Contact Us” form or email us at [your support email]. We aim to respond to all inquiries within 24–48 hours.
Do you keep my payment details?
No, your payment card or bank details are processed securely through trusted payment gateways. We do not store full card numbers on our systems.
Are prices and availability guaranteed?
Prices and inventory are subject to change depending on supplier stock and market conditions. You will always see the final price and availability before placing your order.